Privacy Policy

This policy explains what personal information خدمات تنظيف الفايز collects when you book a cleaning service in Madinah, how we use it, and the rights you hold over it. It applies to every way you deal with us: this website, phone calls, WhatsApp messages, and emails.

We are a cleaning company based at 4165 Imam Bukhari St, Ad Difa, Madinah, serving homes and businesses across the city since 2020. You can read more about who we are and how we started serving Madinah in 2020 on our about page. This policy follows Saudi Arabia’s Personal Data Protection Law (PDPL), the national law that governs how businesses handle personal data.

We collect two types of information: the details you give us when booking a service, and the basic technical data your browser sends automatically.

Information you provide: your name, mobile or WhatsApp number, the service address (for example, a villa in Ad Difa or an apartment in Al Aziziyah), the type of work you need, your preferred date and time, and any photos or notes you send us for a quote. The work itself varies widely, from AC cleaning to post-construction cleanup, so the exact details we ask for depend on the job.

Technical information: your browser type, device type, the pages you visit on our site, and your general region. None of this identifies you personally.

We use your details for one core purpose: getting the right technician to your address at the agreed time. Specifically, we use them to:

• Schedule your appointment and dispatch the correct team for the job you booked.
• Prepare an accurate price quote before any work starts.
• Confirm appointments and share arrival times by phone or WhatsApp.
• Follow up after completed work to check you are satisfied with the result.
• Answer questions and improve how we organize our daily schedule across Madinah.

If you would rather not share details through the website, you can always reach us directly through our contact page, by phone, or on WhatsApp.

Cookies are small files your browser stores that let a website remember preferences and measure which pages people read. Our site uses two kinds: essential cookies that keep forms secure, and analytics cookies that show us aggregate traffic patterns.

You can manage or delete cookies through your browser settings at any time. Blocking them does not affect your ability to book with us by phone or WhatsApp.

We use standard web analytics tools to understand overall site usage: which service pages get the most visits, how long visitors stay, and which district pages people find useful. These tools may record your IP address, browser type, and device category.

This data stays aggregated. We do not use it to build individual profiles, and we do not combine it with your booking details for advertising purposes.

We do not sell, rent, or trade your personal information. Ever. Your details are shared only in three situations:

• With the technician or team member assigned to your booking, so they arrive at the right address with the right equipment.
• With the service providers that host our website and email, strictly to keep those systems running.
• With government authorities, only when Saudi law formally requires it.

No marketing companies, data brokers, or unrelated third parties receive your information from us.

We keep your information only as long as it serves the purpose we collected it for. Booking records stay on file while you remain a customer and for a reasonable period afterward, so we can honor follow-up visits or repeat-service requests.

Ask us to delete your data and we will do so, unless tax or invoice rules require us to keep a transaction record. When deletion happens, it is permanent.

We protect your data with HTTPS encryption on this site, restricted staff access to booking records, and secure handling of WhatsApp and email correspondence. Only team members who need your details to complete your job can see them.

No website can guarantee absolute protection against every possible attack. What we commit to is this: if a breach ever affects your data, we notify you and the relevant Saudi authority as the PDPL requires, and we fix the cause immediately.

Saudi Arabia’s Personal Data Protection Law gives you direct control over your information. You have the right to:

• Request a copy of the personal data we hold about you.
• Correct any detail that is wrong or outdated.
• Ask us to delete your data entirely.
• Withdraw consent or object to a specific use of your information.

To use any of these rights, email [email protected] or call +966541654639. We respond to every privacy request within 30 days, and there is no charge.

Our services are booked by adults. We do not knowingly collect personal information from children under 13.

If we learn that a child has submitted personal details through our site, we delete them promptly. A parent or guardian who believes this happened can contact us and we will confirm the removal.

When we update this policy, the revised version goes live on this page with a new “last updated” date at the top. Significant changes, such as a new way of collecting data, will be noted clearly rather than buried in reworded text.

Continuing to use our website or services after an update means you accept the revised policy. Questions about any change are welcome at any time.

For any question, request, or complaint about your personal data, reach us using the details below. Owner and manager: Mahmud.

• Business: خدمات تنظيف الفايز
• Address: 4165 Imam Bukhari St, Ad Difa, Madinah, Saudi Arabia
• Phone / WhatsApp: +966541654639
• Email: [email protected]
• Working hours: 9 AM to 12 AM, 7 days a week